Yep, but act fast! Most orders go into production within a few hours.

If you want to cancel, fill out this cancellation form ASAP with your:

Order number

Reason for cancelling

Payment method

If it’s already printed or shipped, cancellation may not be possible — but I’ll always do my best.

Totally doable — as long as your order hasn’t shipped yet.

Use this address change form and include:

Your new address

Your order number

If it’s already on the move, we can check what the courier can do!

You’ll get it by email as soon as your order ships. Can’t find it?

Check your spam or promotions folder.

Still nothing? Email me at youremail@example.com.

If it’s been more than 10 business days since it shipped, let me know.

Sometimes couriers take the scenic route. I’ll investigate and help chase it down.

No stress! Some items ship separately, especially if you ordered:

Posters

Mugs

Shirts

They may come from different fulfilment facilities. Your confirmation email may include multiple tracking numbers!

This usually means the courier couldn’t reach you or deliver safely.

Check your tracking link — it should let you:

• Reschedule delivery
• Find your nearest pickup point

Need help? Email me and I’ll troubleshoot with you.

Ugh, I’m so sorry. That’s not okay.

Please send:

A clear photo of the damage

Your order number

To shop@teganphillips.com, and I’ll help you get a replacement sorted.

Since everything is made on demand, I don’t have stock to swap. BUT:

• If you reorder the correct size, I’ll give you a trust-based discount code to help ease the pain.
  shop@teganphillips.com) and I’ll hook you up.
  

Nope — I’m a fully online, on-the-go operation!

Almost everywhere!

My fulfilment partner has centres in the US, EU, and beyond. Remote regions may take a bit longer, but I’ll do my best to get your order to you.

It breaks my heart 😢 but my fulfilment partner doesn’t currently support reliable delivery there. If you're in SA, email me — I’m always happy to send over the designs for free if you’d like to print something on a product yourself!

Fulfilment: 2–5 business days
Shipping: 5–10 business days (depending on location)

⚠️ Heads-up: Holidays and busy seasons can cause delays (yes, December, we’re looking at you).

It’s in your shipping confirmation email. Lost it?

Email me and I’ll resend it.

Possibly, yes.

If you’re ordering internationally, customs fees may apply — these are charged by your local government and not included in my prices.

I wish I did! Unfortunately, my supplier only offers certain size ranges for now, but I am PESTERING them about it so stay tuned!

I’m always on the lookout for inclusive options, so feel free to email product requests using this form.

Maybe! Some combos aren’t available due to product limitations, but if it’s possible, I’ll make it happen. Just ask.

I don’t offer fully custom commissions — but I love hearing ideas. If enough people request something, I might just make it!

Amazing. Email me with your idea — I keep a running list of requests for future drops.

YES. What an honor. You can buy the designs for tattoo download here.

• I work with a fulfilment partner company, who works with lots of creators like me to turn our ideas into real products. They have fulfilment centres around the world where they keep blank products (mugs, tees etc.) and then when somebody places an order, the print the design onto the blank product and ship if from the fulfilment centre closest to the customer.
• This means there’s no warehouse or leftover stock — which also means zero waste.
• However, sometimes this will mean orders can take a bit longer than shops that carry stock, and it can also mean that some products might only be available in different fulfilment centres, so some parts of your order might arrive separately.

• More sustainable
• No overproduction
• Allows me to keep creating — even when I’m off adventuring
• Lets me offer more variety without needing a storage unit full of mugs 😅

Because I can’t do direct swaps, I offer a trust-based discount code if you need to reorder a different size or fix a mistake.

Absolutely. If you're looking to create your own print-on-demand shop, send me a message! I’m working on a resource to help others do exactly that.

Yes! Email me with the details and I’ll set something up.

Yes, always. Just ask. No questions, no guilt — I trust you.

I don’t currently offer wholesale, but it’s something I’m exploring. Got a shop or event in mind? Let’s chat.